Help & FAQs

We are based in Ghana at 33rd Soula Close, North Labone Avenue, Accra and also East Legon (A&C Mall), Ayawaso West, Greater Accra. You are welcome to visit us or shop online and have your order delivered to you.

Yes — all Neesa Atelier pieces are proudly designed and made in Ghana. We are committed to ethical production practices and supporting local craftsmanship.

Yes, we do. We consciously source materials that align with our values of sustainability and responsible fashion.

Yes, we are open to collaborations. Please reach out to us at sales@neesaatelier.com with your proposal and we will get back to you.

We offer both. Some pieces are designed as co-ord sets and sold as a combo, while other garments are available as individual separates.

At this time we do not offer bespoke or made-to-order services. All our pieces are available in the sizes listed on the product page.

Yes, we do offer gift vouchers. Please contact us directly at sales@neesaatelier.com to arrange a gift voucher for your loved one.

All sales are final. We do not offer refunds on purchased garments. However, items may be exchanged within 24 hours of purchase provided they are unused and in original condition with all tags intact.

Once your order has been dispatched you will receive a tracking ID from our shipping partner. You can use this ID to track your order in real time via the shipping company's website or app.

In the unlikely event that your package is lost or significantly delayed, please contact us immediately at sales@neesaatelier.com. We will liaise with our shipping partner to resolve the matter as swiftly as possible.

Yes, we ship worldwide via DHL Express. International orders typically arrive within 7-14 business days. Shipping rates are calculated automatically at checkout based on your location and order weight.

We do not offer payment on delivery. Full payment is required at checkout to validate and process your order.

We accept Visa, Mastercard, bank transfers, and Mobile Money (MTN, Vodafone, AirtelTigo) for Ghana-based customers. International customers can pay securely via Flutterwave using their preferred card.