Shipping policy

SHIPPING POLICY

 

Shipping Policy

At  Neesa Atelier, we are committed to ensuring that your order arrives safely and in a timely manner.

  

Order Processing

Orders are typically processed within 2–5 business days after payment confirmation.

 

Please note:

* Orders placed on weekends or public holidays will begin processing on the next business day.

* During collection launches, promotional periods, or high-demand seasons, processing times may be slightly extended.

 

Customers will receive an order confirmation email once payment is successfully received.

 

 

 

Domestic Shipping (Ghana)

We offer nationwide delivery across Ghana.

 

Estimated delivery timelines:

 

* Accra: 1–3 business days

* Outside Accra: 2–7 business days

 

Delivery timelines may vary depending on location, courier operations, weather conditions, or public holidays.

 

 

 

International Shipping

We ship internationally to selected countries.

 

Estimated international delivery timelines:

 

* Africa: 5–10 business days

* Europe & North America: 7–15 business days

* Other regions: 7–20 business days

 

International customers are responsible for:

 

* Customs duties

* Import taxes

* Additional clearance fees required by their country

 

Neesa Atelier is not responsible for delays caused by customs processing or courier disruptions.

 

 

 

Shipping Fees

Shipping costs are calculated at checkout based on:

 

* Delivery destination

* Package weight

* Courier rates

 

Occasionally, promotional free shipping campaigns may apply.

 

 

 

Order Tracking

Once an order has been shipped, customers will receive shipment or tracking details where available.

 

If you experience any delivery issues, kindly contact:

 

* sales@neesaatelier.com

* +233 53 807 3010

 

 

 

 

Failed Deliveries & Incorrect Addresses

Customers are responsible for providing accurate shipping information at checkout.

 

Neesa Atelier will not be responsible for:

 

* Delays caused by incorrect addresses

* Failed deliveries due to unreachable recipients

* Additional delivery charges may apply for re-delivery requests.

 

 

Delayed Shipments

While we work closely with our shipping partners to ensure timely deliveries, delays may occasionally occur due to:

 

* Weather conditions

* Customs processing

* Public holidays

* Carrier disruptions

 

We appreciate your patience and understanding in such situations.

 

 

Lost or Stolen Packages

Once a package has been marked as delivered by the courier, Neesa Atelier cannot be held liable for lost or stolen packages. However, we will do our best to assist you in resolving delivery issues with the courier service.

 

Pickup Option

Customers within Accra may request in-store pickup from our Labone or East Legon (A&C Mall) location after receiving confirmation that their order is ready.

 

 

Contact Information

For shipping inquiries or support:

 

Email: sales@neesaatelier.com

Phone: +233 24 602 4919

WhatsApp: +233 53 807 3010/+233 55 901 1732